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Financial Services Guide


Financial Services Guide
Spring FG Digital Pty Ltd
ACN 143 840 528

Corporate Authorised Representative, number 001237354 of

Spring FG Wealth Pty Ltd
ACN 146 936 763
AFSL 391655

Effective Date: 14 January 2016

About Us

Spring FG Wealth Pty Ltd is the holder of Australian Financial Services Licence ('AFSL') number 391655.

Spring FG Digital Pty Ltd, is an Authorised Representative (number 001237354) of Spring FG Wealth Pty Ltd.

This Financial Service Guide (FSG) is designed to assist you in deciding whether to use Spring FG Digital services and includes such things as

• who we are
• our services
• how we earn revenue, and
• complaint processes

Contact Details

Spring FG Digital
Level 11, 95 Pitt Street,
Sydney, NSW, 2000
Ph: (02) 9248 0422
Fax: (02) 9248 0433
Website: www.springfg.com
Email: info@springfg.com

Spring FG Digital Pty Ltd is the entity providing the AFSL authorised services to you as a retail client.

What Financial Services are we authorised to provide?

Spring FG Wealth Pty Ltd authorises Spring FG Digital Pty Ltd, under Spring FG Wealth's AFSL, to

- provide general advice to retail and wholesale clients in relation to - securities;

The distribution of this FSG by Spring FG Digital Pty Ltd is authorised by Spring FG Wealth Pty Ltd. Spring FG Digital services are offered under the ShareCafe (www.sharecafe.com.au) and ShareScene (www.sharescene.com) brand names.

General Advice Warning

Please note that any advice given by Spring FG Digital Pty Ltd is general advice, as the information or advice given will not take into account your particular objectives, financial situation or needs. You should, before acting on the advice, consider the appropriateness of the advice, having regard to your objectives, financial situation and needs. If our advice relates to the acquisition, or possible acquisition, of a particular financial product you should read any relevant Product Disclosure Statement or like instrument.

As we only provide general advice we will not be providing a Statement of Advice. We will provide you with information on equities via a web site.

Remuneration/commission/benefits expected to be received by Spring for provision of financial services

- Spring FG Digital Pty Ltd charges third party advertisers to appear on the websites and to communicate with the database via email
- Spring FG Digital Pty Ltd receives subscription fees for subscriber access to content on the website

Associations and Relationships

Spring FG Digital Pty Ltd, its directors and related parties have no associations or relationships with any product issuers.

Complaints

Spring FG Digital Pty Ltd has an internal dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly. Any complaints or concerns should be directed to the Complaints Officer (by telephone, facsimile, or letter) at the address and telephone/fax numbers provided above, or by email to support@digital.springfg.com.

We will provide acknowledgement of receipt of written complaints immediately upon their receipt. We will investigate your complaint, and provide you with our decision, and the reasons on which it is based, in writing.

If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Credit and Investments Ombudsman (formerly known as the Credit Ombudsman Service or COSL), an approved external dispute resolution scheme, of which Spring FG Wealth is a member. You may also make a complaint via the ASIC free-call Infoline on 1300 300 630.

Credit and Investments Ombudsman PO Box A252
South Sydney NSW 1235 Telephone: 1800 138 422
Facsimile: 02 9273 8440 Website: www.cosl.com.au

Professional Indemnity Insurance

Spring FG Wealth Pty Ltd maintains professional indemnity insurance cover that satisfies the compensation requirements under s912B of the Corporations Act 2001 (Cth) and ASIC RG126. It also covers former representatives/employees who worked for Spring FG Wealth Pty Ltd at the time of the relevant conduct.

 

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