Key takeaways
- Adobe has been the market leader in digital content creation since 1991, when it launched the globally used PDF.
- Since then, it has reinforced its position by offering a suite of software applications for small and large businesses alike, as well as making day-to-day life easier for personal users.
- Aside from helping customers eliminate waste by transitioning to digital content, Adobe takes its own responsibilities seriously, committing to 100% renewable energy usage by 2035.
If you use a computer for work, leisure or just for handling your personal affairs, then chances are you’ve heard of Adobe. Even if you haven’t, you certainly might have come across Adobe’s products directly or indirectly. Adobe is a US-based technology company that develops and sells software and services for content creation, as well as revolutionising the way digital advertising and marketing is measured.
The company was named after Adobe Creek, a river in Los Altos, California, which ran behind the home of one of its founders, John Warnock. It was Warnock who inspired the launch of the portable document format (PDF) in 1991.1 His vision was to create software that allowed users to share viewable, downloadable and printable electronic documents to any computer at any time. Arguably, the PDF has since become the industry standard for safely sharing digital documents, and has played a key role in the ‘paper-to-digital’ revolution.
Since those early days, companies and creatives have grown accustomed to relying on a host of different Adobe software products to help with everything from graphic design (InDesign), photography (Photoshop), video (Premier Pro), design (Illustrator), website and mobile user experience (XD) and social media. Adobe’s products help to design the magazines we read, the websites we visit, the adverts we watch, and much, much more. Its inventions are helping to drive the creation of ideas and exchange of information, presenting new ways of solving social and environmental problems.
Democratising digital design
For 40 years, Adobe’s software has helped to empower creative and artistic expression. But in corporate terms, its suite of software has proven a game-changer for small and medium-sized businesses. Its products provide the necessary tools for smaller players to compete with much larger competitors, enabling them to create professional-quality content quickly, and help to get that content in front of the right audience – without the need to spend heavily on a creative team or agency to do the work.
For example, photoshoots can be costly and time consuming due to the need for expensive specialist equipment and desire for exotic locations. Adobe’s suite of design and digital prototyping tools have changed the way photoshoots are managed, helping customers to create realistic 3D scenes that can replace traditional photoshoot locations. In turn, businesses are able to produce great results at low cost and with a smaller environmental impact.
Helping global brands to innovate
Larger companies also recognise the value of Adobe’s creative tools in helping them to collaborate faster and more efficiently, leading to a better customer experience. Home Depot is a home improvement retailer in North America which provides products to do-it-yourself (DIY) and professional customers who are renovating their homes. With both brick and mortar stores and an e-commerce site, which offers more than one million products, the challenge of having a unified customer experience both in store and online is clear. This is where Adobe comes into play. Its suite of design products allow Home Depot to create an interconnected experience for its customers, enabling the company to cascade messages, design standards and promotions for all its customers, whether they shop online or in store, and generally make the often arduous DIY process run a little smoother.2
Digital versus physical content
Adobe might not have captured headlines during the pandemic, but it was a quiet success story. For many businesses, the ability to operate digitally was a virtual life-saver. When lockdowns were enforced and employees had to work from home, it became impossible for many paper-based business transactions to go ahead. Paying in cheques, signing contracts and leases and other forms of administration suddenly became a burden. But the implementation of Adobe software that authorised electronic signatures – such as PDFs and its cloud-based e-signature business service Adobe Sign – became essential for many companies to continue a successful operation. Adobe is positioned to benefit from the changes in business practices and people’s behaviour that the pandemic has accelerated.
The shift to digital content from paper-based versions is also helping thousands of companies to streamline business processes, reduce waste and save natural resources. For example, Adobe Sign helped NatWest, the British banking and insurance group, successfully transition away from requiring paper signatures on its customer documents. As well as meeting compliance requirements in terms of security, encryption and a full audit trail, NatWest found that the switch to paper-free workflows helped to save nine million sheets of paper, 960,000 gallons of water, and 336,000 pounds of wood.3
Environmentally-friendly practices
Adobe’s software innovation has helped advance the digitalisation of content, eradicating printing and distribution processes that consume valuable physical resources. However, even digital services carry an environmental cost. According to some estimates, the carbon footprint of digital technology (including the internet and the systems that support it) accounts for 3.7% of global greenhouse gas emissions.4Adobe recognises this, using renewable energy to power its data centres, and is always looking for new ways to reduce its energy consumption.
Demonstrating the power of data, Adobe has developed a monitoring system that captures energy and critical operations data across all of its data centres. The information gathered is based on thousands of data points, from electricity, water and natural gas usage to the power usage effectiveness (PUE) in each location. In its San Jose, California headquarters alone it collects energy usage and critical operations information for more than 30,000 data points.5
Societal responsibility drives action
Adobe also has a strong focus on corporate social responsibly, which is fundamental to the way its employees, customers and communities in which it operates interact. In today’s digital age, data stewardship and the way that we conduct our digital lives is of fundamental importance. Breaches of data privacy are not only devastating and cumbersome to rectify, but also come with legal implications such as the General Data Protection Regulation (GDPR) in the European Union. Adobe helps to keep its customers on the right side of the law by factoring strong governance principles into the tools it creates. By providing a robust framework and process for its customers to follow, Adobe ensures that consumer data is handled correctly and with integrity.
Giving back to communities in which employees live and work is another extension of Adobe’s focus on good stewardship. Supporting communities amid the COVID-19 pandemic has been one key initiative, with Adobe committing more than US$6 million to local organisations globally8 and devoting 13,500 volunteer hours to help the communities in which they work.9 This included initiatives such as putting together a virtual choir from around the globe to raise money for the MusiCares COVID-19 relief charity fund. And in 2019, employees at 20 Adobe locations awarded 192 local grants of more than US$3.8 million.10
For over 30 years Adobe has continued to innovate, extending its reach far beyond its most famous product, the humble PDF. We believe its inventions drive the creation of ideas and exchange of information, presenting new ways of solving social and environmental problems and the transition to a subscription-based model for its services has seen it grow from strength to strength. Today, Adobe has created a range of essential products and services that have helped it to expand its customer base and build a devoted following, while continuing to use its reputation to promote sustainability and positive change.
Footnotes
1 Adobe fast facts, 2021
2 Adobe blog, customer success stories, The Home Depot case study, 2019
3 Adobe blog, customer success stories, Natwest case study, 2020
4 Lean ICT: Towards digital sobriety, March 2019, data as at 2018
5 Adobe, Corporate Responsibility, energy conversation
6 Adobe CDP Climate Change questionnaire, 2021
7 Science based targets, Over 150 global corporations urge world leaders for net-zero recovery from COVID-19, 2020
8 Adobe blog, Coming Together + Supporting Our Communities in the Face of COVID-19, 2020
9 Adobe blog, Adobe named a World’s Best Workplace for fifth year in a row, 2020
10 Adobe, Adobe Employee Community Fund, 2019
